Please send us a picture of the damaged/leaked product and the outer packaging and we will get this sorted for you 📦

<div data-block="true" data-editor="fpkrd" data-offset-key="fqn8r-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="fqn8r-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left; line-height: 1.5;"> </div></div><img src="https://attachments.gorgias.help/VvEzB7N0OG6beky0/hc/qgaXzxapvo7vDWOp/2025020514-8043f8f8-52be-4f09-85a7-15b5f2266a06-0af1be91-0129-469d-b317-9f4ac5d164c3.png" style="width: 194px;" class="fr-fic fr-dib fr-fil">Example of the type of photos we require.Since we ship worldwide, we cannot offer refunds/replacements for minimal damages caused to outer packaging that may occur during transit.&#xA0;However, if any product has become damaged, or has leaked during transit, please send a picture (within 14 days of receiving your order) of the damaged/leaked product and the outer packaging to customer support via live chat, or email <a class="fr-green" href="mailto:hello@wildmintcosmetics.com">hello@wildmintcosmetics.com</a>, and we will send a replacement (for UK orders) or process a refund for the damaged/leaked product (for orders outside the UK)&#xA0;<span style="font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">&#x1F49A;

Damaged, broken or leaked products

Please send us a picture of the products you have received, along with the picking list found in your order 🤳

<div data-block="true" data-editor="30un5" data-offset-key="cgj1d-0-0" id="isPasted"><div data-offset-key="cgj1d-0-0"> </div>Our packing team works hard to pack every order correctly,&#xA0;but sometimes mistakes happen, sorry for<img src="https://attachments.gorgias.help/VvEzB7N0OG6beky0/hc/qgaXzxapvo7vDWOp/2025080712-119a3ad7-6dc5-4326-9e4a-c7f04b083f97-5826676e-55d4-4b09-9316-b370bf042d18.png" style="width: 241px;" class="fr-fic fr-dii fr-fir">Picture example any inconvenience caused &#x1F61E;. We will make sure this is rectified for you!</div><div data-block="true" data-editor="30un5" data-offset-key="87bhm-0-0"><div data-offset-key="87bhm-0-0">Please reach out to customer support via live chat within 14 days of receiving your order and send us a picture of the products you have received.</div>Once we have this picture, we can send you the missing or correct product <span style="font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">&#x1F49A;<div data-block="true" data-editor="30un5" data-offset-key="1j9vn-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">If you have ordered a mix of refills and glass products, they will be sent in separate deliveries. </div></div>

Missing or incorrect product received

Please check your spam or promotional folder, as it may have landed in one of those folders 🕵️‍♂️

Please check your spam or promotional folder, as it may have landed in one of those folders &#x1F50D;&#xA0;If you still cannot locate your order confirmation email, you may have used a different email address, there may have been a typo in the email address, or the order was not successfully placed. Please contact us via live chat providing the name and email address on the order and we can confirm if the order was successful or not&#xA0;&#x1F49A;&#xA0;If you are using PayPal to pay, please note PayPal will hold the funds even if the order has not been completed. If you have entered the correct email address and not received an order confirmation email, the order has not been completed.

Order confirmation email not received

Please get in touch with us and we can help you further 💚

Sorry to hear you are unhappy with the product(s) you have received. Please get in touch with us via live chat sharing your order number and as many details as possible and we would do our very best to help you&#xA0;&#x1F49A;&#xA0;

I am not happy with the product(s)

You are welcome to return the unopened and unused bundle or product to us within 14 days of receiving your order ↩️

You&#x2019;re welcome to <a href="https://www.wildmintcosmetics.com/pages/help-center?hcUrl=%252Fen-GB%252Freturns-396035" target="_blank" rel="noopener noreferrer" class="fr-green fr-strong">return</a> any unopened and unused items within 14 days of receiving your order. Once your return is processed, you can place a new order for the correct product or bundle.Please note:<ul><li data-start="381" data-end="412">We do not offer exchanges</li><li data-start="415" data-end="481">Return shipping costs are the responsibility of the customer</li></ul>To start your return, just reach out to us via live chat or email we&#x2019;ll be happy to guide you through the process &#x1F49A;

Ordered the wrong product or bundle

Please contact customer support with your order number and we will send you a replacement right away - hello@wildmintcosmetics.com ✨

<img src="https://attachments.gorgias.help/VvEzB7N0OG6beky0/hc/qgaXzxapvo7vDWOp/2025020514-da464d57-9d88-4e81-b3fb-e88981643019-a44bc1ec-8254-47f4-af15-0817dcbdf853.png" style="width: 167px;" class="fr-fic fr-dii fr-fir">If your Citrus Splash pump is faulty, the clear tube that goes into the white head of the pump needs to be pulled up away from the top of the head and that should fix it. You can use a small clean towel to make it easier to grip the clear tube.&#xA0;If another pump is faulty, please contact customer support via live chat with your order number and we will send you a replacement ASAP.If a pump has broken during transit, please send us a picture of the broken pump and we will send you a replacement ASAP <a class="fr-green" href="mailto:hello@wildmintcosmetics.com"></a> &#x1F49A;

Faulty or broken pump

Still need help? Please get in touch using our live chat feature on the left, or send us a message and we get back to you as soon as possible!

WildMint Cosmetics

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