What should I do if my pump or pipette is faulty?Updated 7 hours ago

Citrus Splash pump

• If your Citrus Splash pump isn’t working, the clear tube inside the white head may need to be pulled up.
• Use a small clean towel to grip the tube more easily. This usually fixes the issue.
• If this does not fix the pump, please get in touch ([email protected]) and we'll send you a new pump (UK orders) or process a refund (international orders).

Other pumps or pipettes (droppers)

• If another pump or pipette is faulty, please email us - [email protected] with your order number.
• We will send you a replacement ASAP (UK orders) or process a refund (international orders).

Damaged during transit

• If a pump has broken in transit, please send a photo of the broken item.
• We require the photo to raise a claim with the courier and ensure a replacement can be sent.
• Once we receive the photo, we will send a replacement ASAP. 💚