I ordered the wrong product or bundle - what can I do?Updated a month ago

Returning the incorrect item

• If you’ve ordered the wrong item or bundle, you can return any unopened and unused items within 14 days of receiving your order.
• BioRefills and opened/used products cannot be returned.

Next steps

• Once your return is processed, you can place a new order for the correct product or bundle.

Important notes

• We do not offer direct exchanges.
• Return shipping costs are the customer’s responsibility.
• To start a return, contact us via live chat. We’ll guide you through the process. 💚