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WildMint Cosmetics

<div data-block="true" data-editor="30un5" data-offset-key="cgj1d-0-0" id="isPasted"><div data-block="true" data-editor="e3kas" data-offset-key="29k8e-0-0" id="isPasted"><p id="isPasted"><strong><span style="font-family: Inter; font-size: 14px;">Possible errors</span></strong></p><ul type="disc"><li style="font-family: Inter; font-size: 14px;">While our packing team aims to get every order right, mistakes can occasionally happen. We apologise for any inconvenience.</li></ul><p><span style="font-family: Inter; font-size: 14px;"><strong>How to report</strong></span></p><ul type="disc"><li style="font-family: Inter; font-size: 14px;">Please email us - hello@wildmintcosmetics.com and send a clear <strong>photo of all the items received</strong>, <strong>within 14 days</strong> of receiving your order.</li><li style="font-family: Inter; font-size: 14px;">We require this photo so our warehouse can identify the issue and process the correct product(s)</li><li style="font-family: Inter; font-size: 14px;"><span class="fr-img-caption fr-fic fr-dib fr-fil" style="width: 129px;"><span class="fr-img-wrap"><img src="https://attachments.gorgias.help/VvEzB7N0OG6beky0/hc/qgaXzxapvo7vDWOp/2026050515-ce256676-9d04-4746-b835-f5e6826b31d2-5707fb65-61dd-4ee1-afcf-e06045c6c0a1.png" style="width: 129px;" class="fr-fic fr-dib fr-fil"><span class="fr-inner">Photo Example</span></span></span></li></ul><p><strong><span style="font-family: Inter; font-size: 14px;">Next steps</span></strong></p><ul type="disc"><li style="font-family: Inter; font-size: 14px;">Once we receive your photo, we&#x2019;ll take action immediately to resolve the issue and ensure you receive the missing/correct items.</li></ul><p><strong><span style="font-family: Inter; font-size: 14px;">Important note</span></strong></p><ul type="disc"><li style="font-family: Inter; font-size: 14px;">If you&#x2019;ve ordered a mix of refills and glass products, they will arrive in separate deliveries.</li></ul><p><span style="font-family: Inter; font-size: 14px;">&#x1F49A; We&#x2019;re committed to fixing any mistakes quickly and smoothly.</span></p><div data-offset-key="29k8e-0-0"><br></div></div><div data-block="true" data-editor="e3kas" data-offset-key="1g199-0-0"><p><span style="font-family: Inter; font-size: 14px;"><br></span></p><p><span style="font-family: Inter; font-size: 14px;"><br></span></p></div></div><div data-block="true" data-editor="30un5" data-offset-key="87bhm-0-0"><div data-block="true" data-editor="30un5" data-offset-key="1j9vn-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><p style="line-height: 1.15;"><br></p></div></div><p><br></p>

Please send a clear photo of your delivery, showing all items received and we will resolve this for you 🤳

What if I am missing an item or I received the wrong one?

📦 Order Issue

Where do you ship?

Shipping times, rates and dispatch

Import taxes, customs fees and international deliveries

How do I track my delivery?

Can I change my delivery address after ordering?

Can I place an order in a language other than English?

🚛 Delivery

60-Day Money-Back Guarantee

Can I cancel or amend my order?

How do I return a product?

✅ Money Back Guarantee, Cancellations & Returns

What if my order arrives damaged?

I haven’t received my order confirmation email

I ordered the wrong product or bundle - what can I do?

What should I do if my pump or pipette is faulty?

When will my dispatched order arrive?

My order is marked as delivered, but I can’t find it

My order hasn’t arrived - could it be an address issue?

My tracking hasn’t updated / my order may be lost

My order was returned to WildMint. What happens next?

🚚 Delivery Issue

Are WildMint products suitable for everyone?

Are WildMint products cruelty-free and vegan?

Are WildMint products safe during pregnancy and breastfeeding?

Where are WildMint products made?

Why does my product look underfilled?

Why am I experiencing breakouts after switching to WildMint skincare?

BioRefills FAQ

Ingredients & Allergies

Colour, scent and consistency variations

Are WildMint products organic?

Haircare FAQ's

How long do your products last?

Intimate Care FAQ's

WildMint Skincare Product Guide

Calm Balm FAQ's

Where can I buy WildMint products?

How to Use WildMint Products

Do you offer wholesale or redistribution?

How do I patch test new products?

Fungal Freedom FAQs

When will I see results?

Stock updates

Are WildMint products non-comedogenic?

Why are the products in my bundle are running out at different times?

Are your products fragrance-free?

5 Step Clear Skin Kit – Tips for Oily or Dry Skin

Product Requests & Feedback

Calm Skin-Relief Kit

SPF50

🧴 Product Information

What payment methods do you accept?

How do I view prices in my local currency?

Why is my payment not going through?

Why isn’t Klarna working for me?

💳 Payments and Billing

Purchasing and using a gift card

Discounts, Sales and Offers

WildMint Rewards

🤑 Discounts, Offers, Rewards and Gift Cards

Account creation

Viewing & changing account details

Submit a review or provide feedback

Problem signing in

Collaborations

WildMint Ambassador Programme

💚 WildMint Account

How do WildMint subscriptions work?

Edit, skip, pause and cancel subscription

Changing personal details on subscriptions

Can I buy a subscription as a gift?

Are there any fees for skipping or cancelling my subscription?

When will I be billed for my subscription?

Can I earn and spend reward points with my subscription purchases?

Can I apply an additional discount to my subscription order?

Can my subscription be every 4/5/6 months or longer?

What payment methods can I use?

What will happen if one of my subscription items is on sale?

How do I know when my subscription will be processed and dispatched?

Order confirmation email received but no order placed

🔄 Subscriptions

What packaging do WildMint use?

Switching from glass bottles to jars

Sample and trial sizes

Amending bundles/kits

Price of refills v glass bottles

Returning, recycling, re-using empty bottles and jars

Travel sizes

♻️ Packaging

What if I am missing an item or I received the wrong one?Updated 9 hours ago