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WildMint Cosmetics

<div data-block="true" data-editor="fpkrd" data-offset-key="fqn8r-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="fqn8r-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left; line-height: 1.5;"> </div></div><img src="https://attachments.gorgias.help/VvEzB7N0OG6beky0/hc/qgaXzxapvo7vDWOp/2025020514-8043f8f8-52be-4f09-85a7-15b5f2266a06-0af1be91-0129-469d-b317-9f4ac5d164c3.png" style="width: 194px;" class="fr-fic fr-dib fr-fil">Example of the type of photo we require.Outer packaging<ul type="disc"><li style="font-size: 14px; font-family: Inter;">We cannot offer refunds or replacements for minimal damage to outer packaging or lids caused during transit.</li></ul>Damaged products<ul type="disc"><li style="font-size: 14px; font-family: Inter;">Occasionally, items may break or leak during shipping despite careful packaging.</li><li style="font-size: 14px; font-family: Inter;">If this happens, contact us via live chat within 14 days of receiving your order.</li><li style="font-size: 14px; font-family: Inter;">Please include a photo of the damaged item and all packaging. We require this to raise a claim with the courier.</li></ul>Resolution<ul type="disc"><li style="font-size: 14px; font-family: Inter;">UK orders: We will send a replacement product.</li><li style="font-size: 14px; font-family: Inter;">International orders: We will process a refund once the photo has been received.</li></ul>&#x1F49A; We&#x2019;re here to make sure any transit issues are resolved quickly and smoothly.

Please send us a picture of the damaged/leaked product and the outer packaging and we will get this sorted for you 📦

What if my order arrives damaged?

📦 Order Issue

Where do you ship?

Shipping times, rates and dispatch

Import taxes, customs fees and international deliveries

How do I track my delivery?

Can I change my delivery address after ordering?

Can I place an order in a language other than English?

🚛 Delivery

60-Day Money-Back Guarantee

Can I cancel or amend my order?

How do I return a product?

✅ Money Back Guarantee, Cancellations & Returns

What if I received the wrong item or something is missing?

I haven’t received my order confirmation email

I ordered the wrong product or bundle - what can I do?

What should I do if my pump or pipette is faulty?

When will my dispatched order arrive?

My order is marked as delivered, but I can’t find it

My order hasn’t arrived - could it be an address issue?

My tracking hasn’t updated / my order may be lost

My order was returned to WildMint. What happens next?

🚚 Delivery Issue

Are WildMint products suitable for everyone?

Are WildMint products cruelty-free and vegan?

Are WildMint products safe during pregnancy and breastfeeding?

Where are WildMint products made?

Why does my product look underfilled?

Why am I experiencing breakouts after switching to WildMint skincare?

BioRefills FAQ

Ingredients & Allergies

Colour, scent and consistency variations

Are WildMint products organic?

Haircare FAQ's

How long do your products last?

Viva Vibe SPF 30

Intimate Care FAQ's

WildMint Skincare Product Guide

Calm Balm FAQ's

Where can I buy WildMint products?

How to Use WildMint Products

Do you offer wholesale or redistribution?

How do I patch test new products?

Fungal Freedom FAQs

When will I see results?

Stock updates

Are WildMint products non-comedogenic?

Why are the products in my bundle are running out at different times?

Product recommendations

Are your products fragrance-free?

5 Step Clear Skin Kit – Tips for Oily or Dry Skin

Product Requests & Feedback

Calm Skin-Relief Kit

🧴 Product Information

What payment methods do you accept?

How do I view prices in my local currency?

Why is my payment not going through?

Why isn’t Klarna working for me?

💳 Payments and Billing

Purchasing and using a gift card

Discounts and Offers

🤑 Discounts, Offers and Gift Cards

Account creation

Viewing & changing account details

Submit a review or provide feedback

WildMint Rewards

Problem signing in

Collaborations

WildMint Ambassador Programme

💚 WildMint Account

How do WildMint subscriptions work?

Edit, skip, pause and cancel subscription

Changing personal details on subscriptions

Can I buy a subscription as a gift?

Are there any fees for skipping or cancelling my subscription?

When will I be billed for my subscription?

Can I earn and spend reward points with my subscription purchases?

Can I apply an additional discount to my subscription order?

Can my subscription be every 4/5/6 months or longer?

What payment methods can I use?

What will happen if one of my subscription items is on sale?

How do I know when my subscription will be processed and dispatched?

Refills on subscription

Order confirmation email received but no order placed

🔄 Subscriptions

What packaging do WildMint use?

Switching from glass bottles to jars

Sample and trial sizes

Amending bundles/kits

Price of refills v glass bottles

Returning, recycling, re-using empty bottles and jars

Travel sizes

♻️ Packaging

What if my order arrives damaged?Updated 23 days ago