If you're not happy with a product after giving it a fair chance, we offer a 60-day money-back guarantee 💷

<div data-block="true" data-editor="7ldmm" data-offset-key="5e38f-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-block="true" data-editor="7ldmm" data-offset-key="b504c-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><p id="isPasted"><span style="font-size: 14px;">If you&apos;re not happy with a product after giving it a fair chance, we offer a 60-day money-back guarantee <span class="fr-emoticon fr-deletable">&#x1F4B7;</span>. You don&apos;t need to return the items - just contact us via live chat or email <a class="fr-green" rel="noopener"><strong>hello@wildmintcosmetics.com</strong></a> within 60 days of <strong>receiving</strong> your order.</span></p><p><span style="font-size: 14px;">We&#x2019;re here to offer tips and advice anytime during those 60 days to help you get the most from our products, please do not hesitate to reach out to us&#xA0;&#x1F49A;</span></p><p><span style="font-size: 14px;">It may take a few weeks for your skin to adjust to a new routine, especially with natural ingredients <span class="fr-emoticon fr-deletable">&#x1F33F;</span> <span class="fr-emoticon fr-deletable">&#x1F349;</span> <span class="fr-emoticon fr-deletable">&#x1F34D;</span>. For the best results, we suggest using our products consistently for up to 60 days. If you bought multiple items,&#xA0;</span><span style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 14px; font-family: Inter;">we recommend introducing each product one by one or carrying out an elimination routine to determine if every product purchased is suitable for you.</span></span></p><p><span style="font-size: 14px;">Please note, refunds do not cover delivery charges and can only be claimed once per product or bundle. The maximum refund per customer is &#xA3;75 over a 365-day period. <strong>To qualify for a refund under our 60 day money back guarantee, you need to contact us within 60 days of <em>receiving</em> your order.</strong></span></p></div></div>

60 day money back guarantee

Due to our quick order processing system, we're unable to cancel or amend orders once they're completed and processed 💚

<div data-block="true" data-editor="fncvi" data-offset-key="c5gmb-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><p id="isPasted"><span style="font-family: Inter; font-size: 14px;">Due to our quick order processing system, we&apos;re unable to cancel or amend orders once they&apos;re completed and processed. This includes subscription orders.</span></p><p><span style="font-family: Inter; font-size: 14px;">However, if you contact our support team via live chat during UK business hours <span style="font-family: Inter; font-size: 14px;" id="isPasted">(9am-5pm, Monday-Friday) </span>and your order hasn&#x2019;t been processed yet, we&#x2019;ll try our best to help!&#xA0;</span><span style="font-family: Inter; font-size: 14px;">Please note, o<span style="font-family: Inter; font-size: 14px;" id="isPasted">rders containing BioRefills can&#x2019;t be cancelled or amended &#x1F331;</span></span></p><p id="isPasted"><span style="font-family: Inter; font-size: 14px;">We ask that you please double-check your details before placing your order &#x1F64F;.</span></p><p><span style="font-family: Inter; font-size: 14px;">If we can&#x2019;t cancel your order, you are welcome to <a class="fr-green" href="https://www.wildmintcosmetics.com/pages/help-center?hcUrl=%2Fen-GB%2Fnew-order-or-product-return-396035" rel="noopener noreferrer" target="_blank">return your order</a> within 14 days of receiving it (BioRefills cannot be returned) <span class="fr-emoticon fr-deletable">&#x1F49A;</span></span></p><p><br></p></div><div data-block="true" data-editor="fncvi" data-offset-key="7lm6f-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br></div>

Cancel or amend order

You’re welcome to return any new, unopened, and unused products within 14 days of receiving your order, (BioRefill's excluded*) 📦

<div data-block="true" data-editor="7ldmm" data-offset-key="b504c-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-block="true" data-editor="nk1b" data-offset-key="cg95l-0-0" id="isPasted"><div data-offset-key="cg95l-0-0"><span data-offset-key="cg95l-0-0"><span data-text="true">You&#x2019;re welcome to return any </span></span><span data-offset-key="cg95l-0-1"><span data-text="true"><strong>new, unopened, and unused</strong></span></span><span data-offset-key="cg95l-0-2"><span data-text="true"> products within </span></span><span data-offset-key="cg95l-0-3"><span data-text="true"><strong>14 days</strong></span></span><span data-offset-key="cg95l-0-4"><span data-text="true"> of receiving your order, </span></span><span data-offset-key="b504c-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">(BioRefill&apos;s excluded*).&#xA0;<br><br>Please reach out to customer support via live chat and </span></span><span data-offset-key="b504c-2-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">we&apos;ll provide you with return address.</span></span></div><div data-block="true" data-editor="nk1b" data-offset-key="86a8s-0-0" id="isPasted"><div data-offset-key="86a8s-0-0"><span data-offset-key="86a8s-0-0"><span data-text="true" style="font-family: Inter; font-size: 14px;">Before posting your return, please send us a photo of either:</span></span></div></div><ul><li data-block="true" data-editor="nk1b" data-offset-key="chcq8-0-0" style="font-family: Inter; font-size: 14px;"><div data-offset-key="chcq8-0-0">The unopened parcel (example below)</div></li><li data-block="true" data-editor="nk1b" data-offset-key="9a4dv-0-0" style="font-family: Inter; font-size: 14px;"><div data-offset-key="9a4dv-0-0">&#xA0;Or, if the box has been opened, the unopened products inside (example below)</div></li></ul></div><p><span data-offset-key="b504c-2-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><img src="https://attachments.gorgias.help/VvEzB7N0OG6beky0/hc/qgaXzxapvo7vDWOp/2025010814-df9f2f08-db2c-4229-9357-2ea949190695-474e1ee9-da6a-4995-91f6-e51e5ceaf1d1.png" style="width: 302px;" class="fr-fic fr-fil fr-dii"><img src="https://attachments.gorgias.help/VvEzB7N0OG6beky0/hc/qgaXzxapvo7vDWOp/2025010814-614a379c-505a-4930-9429-00c79c68af23-1ae57cca-88f9-4e7b-a15e-e736c8f0a8af.png" style="width: 204px;" class="fr-fic fr-fil fr-dii"></span></span></p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><div data-block="true" data-editor="dqlm1" data-offset-key="9ot30-0-0" id="isPasted"><div data-offset-key="9ot30-0-0"><br></div><div data-block="true" data-editor="nk1b" data-offset-key="91d0u-0-0" id="isPasted"><div data-offset-key="91d0u-0-0"><span data-offset-key="91d0u-0-0"><span data-text="true">Return Guidelines:</span></span></div></div><div data-block="true" data-editor="nk1b" data-offset-key="9f9nm-0-0"><div data-offset-key="9f9nm-0-0"><span data-offset-key="9f9nm-0-0"><span data-text="true"> &#x25AA;&#xFE0F; Use a </span></span><span data-offset-key="9f9nm-0-1"><span data-text="true"><strong>tracked service</strong></span></span><span data-offset-key="9f9nm-0-2"><span data-text="true"> to protect against lost parcels. </span></span><span data-offset-key="41l45-0-2"><span data-text="true">(If a non-tracked service is used and the order is lost in transit, WildMint cannot accept responsibility and no refund will be provided).</span></span></div></div><div data-block="true" data-editor="nk1b" data-offset-key="1nqq0-0-0"><div data-offset-key="1nqq0-0-0"><span data-offset-key="1nqq0-0-0"><span data-text="true"> &#x25AA;&#xFE0F; Return items in </span></span><span data-offset-key="1nqq0-0-1"><span data-text="true"><strong>original packaging</strong></span></span><span data-offset-key="1nqq0-0-2"><span data-text="true"> to avoid damage</span></span></div></div><div data-block="true" data-editor="nk1b" data-offset-key="cdige-0-0"><div data-offset-key="cdige-0-0"><span data-offset-key="cdige-0-0"><span data-text="true"> &#x25AA;&#xFE0F; Include your </span></span><span data-offset-key="cdige-0-1"><span data-text="true"><strong>name and order number</strong></span></span><span data-offset-key="cdige-0-2"><span data-text="true"> inside the parcel (if you have not opened the box, the information will still be inside)</span></span></div></div><div data-block="true" data-editor="nk1b" data-offset-key="6v1nn-0-0"><div data-offset-key="6v1nn-0-0"><span data-offset-key="6v1nn-0-0"><span data-text="true"> &#x25AA;&#xFE0F; We can&#x2019;t accept returns on </span></span><span data-offset-key="6v1nn-0-1"><span data-text="true"><strong>opened, used products or BioRefills</strong></span></span></div></div><div data-block="true" data-editor="nk1b" data-offset-key="10h69-0-0"><div data-offset-key="10h69-0-0"><span data-offset-key="10h69-0-0"><span data-text="true">&#xA0;&#x25AA;&#xFE0F; Customers are responsible for return shipping costs</span></span></div><p><br></p></div></div></div><div data-block="true" data-editor="7ldmm" data-offset-key="c01tc-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-block="true" data-editor="nk1b" data-offset-key="154jq-0-0" id="isPasted"><div data-offset-key="154jq-0-0"><span data-offset-key="154jq-0-0"><span data-text="true">We&#x2019;ll issue a refund within </span></span><span data-offset-key="154jq-0-1"><span data-text="true">30 days</span></span><span data-offset-key="154jq-0-2"><span data-text="true"> once your return is received and checked.</span></span></div></div><div data-block="true" data-editor="nk1b" data-offset-key="2b2qa-0-0"><br><span data-offset-key="c01tc-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">If you have used the products, please refer to our<a class="fr-green" href="https://www.wildmintcosmetics.com/pages/help-center?hcUrl=%2Fen-GB%2F60-day-money-back-guarantee-396036">&#xA0;60 day money back guarantee <span class="fr-emoticon fr-deletable">&#x1F4B7;</span></a><br><br>*</span></span><span data-offset-key="c01tc-0-1" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-style: italic;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">We are unable to accept any returns on our BioRefills. Due to the biodegradable nature of our refill pouches, they need to be decanted into glass jars/bottles within 5 days of receiving them <span class="fr-emoticon fr-deletable">&#x1F33F;</span> </span></span></div></div>

Unused order or product return

Still need help? Please get in touch using our live chat feature on the left, or send us a message and we get back to you as soon as possible!

WildMint Cosmetics

✅ Money Back Guarantee, Cancellations & Returns

Where we ship

Shipping and delivery time

Shipping charges

Track order

Import tax & processing fees

Wrong address

Details entered different languages

🚛 Delivery

Order arrived damaged, broken or leaked

Missing or incorrect product received

Order confirmation email not received

I am not happy with the product(s)

Incorrect product or bundle purchased

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📦 Order Issue

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Order delivered to an incorrect address

My order is stuck or lost in transit

Order returned to WildMint

🚚 Delivery Issue

Suitable for my skin

Vegan & cruelty free

Pregnant or breastfeeding

Where our products are made

My product seems incomplete or has an air bubble

Breakout or reaction experienced

Refills

Ingredients

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Organic

Haircare

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Viva Vibe SPF 30

Lash serum discontinued

Intimate care

Difference between similar products

Calm Balm

Products available individually and exclusively online

Applying products

Wholesale and redistribution

Patch test

New! Fungal Freedom

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Stock updates

Non - Comedogenic?

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Oily or dry skin experienced with 5 step clear skin kit

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Lash Booster Mascara Discontinued

🧴 Product Information

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How do WildMint subscriptions work?

Edit, skip, pause and cancel subscription

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When will I be billed for my subscription?

Can I earn and spend reward points with my subscription purchases?

Can I apply an additional discount to my subscription order?

Can my subscription be every 4/5/6 months or longer?

What payment methods can I use?

What will happen if one of my subscription items is on sale?

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Refills on subscription

Order confirmation email received but no order placed

🔄 Subscriptions

What packaging do WildMint use?

Switching from glass bottles to jars

Sample and trial sizes

Amending bundles/kits

No seal, lid, cap

Price of refills v glass bottles

Returning, recycling, re-using empty bottles and jars

Travel sizes

♻️ Packaging