If you're not happy with a product after giving it a fair chance, we offer a 60-day money-back guarantee 💷

Our guarantee<ul type="disc"><li style="font-family: Inter; font-size: 14px;">If you&#x2019;re not happy with a product after giving it a fair chance, we offer a 60-day money-back guarantee.</li><li style="font-family: Inter; font-size: 14px;">You don&#x2019;t need to return the items. Simply contact us via live chat within 60 days of receiving your order.</li><li style="font-family: Inter; font-size: 14px;">This guarantee also applies to orders placed via Amazon.</li></ul>Tips for best results<ul type="disc"><li style="font-family: Inter; font-size: 14px;">Natural ingredients may take time for your skin to adjust &#x1F33F;&#x1F349;&#x1F34D;.</li><li style="font-family: Inter; font-size: 14px;">Use products consistently for up to 60 days for best results.</li><li style="font-family: Inter; font-size: 14px;">If you purchased multiple products, introduce them one by one or follow an elimination routine to see which products work best for you.</li><li style="font-family: Inter; font-size: 14px;">Our support team is available to offer tips and advice during the 60 days.</li></ul>Important notes<ul type="disc"><li style="font-family: Inter; font-size: 14px;" id="isPasted">To qualify, you must contact us within 60 days of receiving your order.</li><li style="font-family: Inter; font-size: 14px;">TikTok orders: Refund requests must be made within 30 days through TikTok.</li><li style="font-family: Inter; font-size: 14px;">Delivery charges are not covered by the money-back guarantee.</li><li style="font-family: Inter; font-size: 14px;" id="isPasted">If you purchase more than one of the same product or kit whether in the same order or in separate orders over time only one item is eligible for a refund under the money-back guarantee. For example, if you buy 3 Calm Balms across any orders, you can only claim a refund for 1 Calm Balm.</li><li style="font-family: Inter; font-size: 14px;">Maximum refund per customer: &#xA3;75 over a 365-day period.</li></ul>We&#x2019;re here to help you get the most from your products and ensure your experience with WildMint is positive &#x1F49A;

60-Day Money-Back Guarantee

We're unable to cancel or amend orders once they're completed and processed 💚

<div data-block="true" data-editor="fncvi" data-offset-key="c5gmb-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Orders already processed<ul type="disc"><li style="font-size: 14px; font-family: Inter;">Once an order is completed and processed, we cannot cancel or amend it.</li><li style="font-size: 14px; font-family: Inter;">This includes subscription orders.</li></ul>When changes may be possible<ul type="disc"><li style="font-size: 14px; font-family: Inter;">Contact our support team during UK business hours (8:30am&#x2013;4:30pm, Monday&#x2013;Friday) if your order has not yet been processed. We&#x2019;ll do our best to help.</li><li style="font-size: 14px; font-family: Inter;">Orders containing BioRefills cannot be cancelled or amended.</li><li style="font-size: 14px; font-family: Inter;">Orders placed after 4pm on Friday or during the weekend cannot be cancelled or amended.</li></ul>If cancellation isn&#x2019;t possible<ul type="disc"><li style="font-size: 14px; font-family: Inter;">You can <a href="https://www.wildmintcosmetics.com/pages/help-center?hcUrl=%252Fen-GB%252Freturns-396035" target="_blank" rel="noopener noreferrer" class="fr-green">return your order</a> within 14 days of receiving it (BioRefills cannot be returned).</li></ul>Before placing your order<ul type="disc"><li style="font-size: 14px; font-family: Inter;">Please double-check your details at checkout to avoid delays or issues.</li></ul> </div><div data-block="true" data-editor="fncvi" data-offset-key="7lm6f-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> </div>

Can I cancel or amend my order?

You’re welcome to return any new, unopened, and unused products within 14 days of receiving your order, (BioRefill's excluded*) 📦

<div data-block="true" data-editor="7ldmm" data-offset-key="b504c-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-block="true" data-editor="nk1b" data-offset-key="cg95l-0-0" id="isPasted">Return eligibility<ul type="disc"><li style="font-size: 14px;">You can return new, unopened, and unused products within 14 days of receiving your order.</li><li style="font-size: 14px;">BioRefills cannot be returned due to their biodegradable packaging.</li><li style="font-size: 14px;">If you&#x2019;ve used the products, please refer to our <a href="https://www.wildmintcosmetics.com/pages/help-center?hcUrl=%252Fen-GB%252F60-day-money-back-guarantee-396036" target="_blank" rel="noopener noreferrer" class="fr-green">60-Day Money-Back Guarantee</a>.</li></ul>Starting a return<ul type="disc"><li style="font-size: 14px;">Contact our support team via live chat&#xA0;(select the Returns option).</li><li style="font-size: 14px;">Please send a photo of either:<ul type="circle" style="font-weight: initial; font-size: initial;"><li style="font-size: 14px;">The unopened parcel</li><li style="font-size: 14px;">Or, if the box has been opened, the unopened products inside<img src="https://attachments.gorgias.help/VvEzB7N0OG6beky0/hc/qgaXzxapvo7vDWOp/2026012715-9d1bb8c7-ba96-47cc-b95f-07874b18bdbc-a4344f9f-3e8a-4344-ab8f-7f7d4842bfe7.png" style="width: 300px;" class="fr-fic fr-dib fr-fil"></li></ul></li></ul>Return guidelines<ul type="disc"><li style="font-size: 14px;">Use a tracked service to protect against lost parcels. Refunds cannot be issued for orders lost via non-tracked services.</li><li style="font-size: 14px;">Return items in their original packaging to prevent damage.</li><li style="font-size: 14px;">Include your name and order number inside the parcel. If unopened, you may write these on the outside of the box.</li><li style="font-size: 14px;">Return shipping costs are the customer&#x2019;s responsibility.</li></ul>Refunds<ul type="disc"><li style="font-size: 14px;">Refunds are issued once the return tracked service&#xA0;tracking number and courier have been provided. If a tracked service is not used, the refund will be issued if/when the order arrives in our warehouse.</li></ul>Return exclusions<ul style="list-style-type: disc;"><li id="isPasted" style="font-size: 14px;">We cannot accept returns on opened or used products, or on BioRefills.</li></ul></div><div data-block="true" data-editor="dqlm1" data-offset-key="9ot30-0-0" id="isPasted"><div data-block="true" data-editor="nk1b" data-offset-key="10h69-0-0"> </div></div></div>

How do I return a product?

Still need help? Please get in touch using our live chat feature on the left, or send us a message and we get back to you as soon as possible!

WildMint Cosmetics

✅ Money Back Guarantee, Cancellations & Returns

Where do you ship?

Shipping times, rates and dispatch

Import taxes, customs fees and international deliveries

How do I track my delivery?

Can I change my delivery address after ordering?

Can I place an order in a language other than English?

🚛 Delivery

What if my order arrives damaged?

What if I received the wrong item or something is missing?

I haven’t received my order confirmation email

I ordered the wrong product or bundle - what can I do?

What should I do if my pump or pipette is faulty?

📦 Order Issue

When will my dispatched order arrive?

My order is marked as delivered, but I can’t find it

My order hasn’t arrived - could it be an address issue?

My tracking hasn’t updated / my order may be lost

My order was returned to WildMint. What happens next?

🚚 Delivery Issue

Are WildMint products suitable for everyone?

Are WildMint products cruelty-free and vegan?

Are WildMint products safe during pregnancy and breastfeeding?

Where are WildMint products made?

Why does my product look underfilled?

Why am I experiencing breakouts after switching to WildMint skincare?

BioRefills FAQ

Ingredients & Allergies

Colour, scent and consistency variations

Are WildMint products organic?

Haircare FAQ's

How long do your products last?

Viva Vibe SPF 30

Intimate Care FAQ's

WildMint Skincare Product Guide

Calm Balm FAQ's

Where can I buy WildMint products?

How to Use WildMint Products

Do you offer wholesale or redistribution?

How do I patch test new products?

Fungal Freedom FAQs

When will I see results?

Stock updates

Are WildMint products non-comedogenic?

Why are the products in my bundle are running out at different times?

Product recommendations

Are your products fragrance-free?

5 Step Clear Skin Kit – Tips for Oily or Dry Skin

Product Requests & Feedback

Calm Skin-Relief Kit

🧴 Product Information

What payment methods do you accept?

How do I view prices in my local currency?

Why is my payment not going through?

Why isn’t Klarna working for me?

💳 Payments and Billing

Purchasing and using a gift card

Discounts and Offers

🤑 Discounts, Offers and Gift Cards

Account creation

Viewing & changing account details

Submit a review or provide feedback

WildMint Rewards

Problem signing in

Collaborations

WildMint Ambassador Programme

💚 WildMint Account

How do WildMint subscriptions work?

Edit, skip, pause and cancel subscription

Changing personal details on subscriptions

Can I buy a subscription as a gift?

Are there any fees for skipping or cancelling my subscription?

When will I be billed for my subscription?

Can I earn and spend reward points with my subscription purchases?

Can I apply an additional discount to my subscription order?

Can my subscription be every 4/5/6 months or longer?

What payment methods can I use?

What will happen if one of my subscription items is on sale?

How do I know when my subscription will be processed and dispatched?

Refills on subscription

Order confirmation email received but no order placed

🔄 Subscriptions

What packaging do WildMint use?

Switching from glass bottles to jars

Sample and trial sizes

Amending bundles/kits

Price of refills v glass bottles

Returning, recycling, re-using empty bottles and jars

Travel sizes

♻️ Packaging