60 day money back guaranteeUpdated 21 days ago

If you're not happy with a product after giving it a fair chance, we offer a 60-day* money-back guarantee 💷. You don't need to return the items - just contact us via live chat or email [email protected] within 60 days of receiving your order.

Our 60 day money back guarantee applies to orders placed via Amazon too.

We’re here to offer tips and advice anytime during those 60 days to help you get the most from our products, please do not hesitate to reach out to us 💚

It may take a few weeks for your skin to adjust to a new routine, especially with natural ingredients 🌿 🍉 🍍. For the best results, we suggest using our products consistently for up to 60 days. If you bought multiple items, we recommend introducing each product one by one or carrying out an elimination routine to determine if every product purchased is suitable for you.

Please note:

• *For TikTok orders, you have 30 days to request a refund through TikTok.
• Money back guarantee refunds do not cover delivery charges.
• If you purchase more than 1 of the same product or kit, only one is eligible for a refund. The rest are not refundable under the guarantee. For example, if you purchase 3 Calm Balm's, only 1 is refundable under the money back guarantee.
• The maximum refund per customer is £75 over a 365-day period.
• To qualify for a refund, you need to contact us within 60 days of receiving your order.
• The money back guarantee cannot be applied to any free products.
• For all orders purchased as Christmas presents in the Green Friday sale, our 60 day money back guarantee will be extended, giving the recipient 60 days from the 25th December to use the products and still claim your money back.