The list of countries we ship to can be seen at checkout 🌎

We currently ship to the following destinations only:<ul type="disc"><li style="font-family: Inter; font-size: 14px;">United Kingdom</li><li style="font-family: Inter; font-size: 14px;">United States</li><li style="font-family: Inter; font-size: 14px;">European Union excluding Italy</li><li style="font-family: Inter; font-size: 14px;">Canada</li><li style="font-family: Inter; font-size: 14px;">Australia</li><li style="font-family: Inter; font-size: 14px;">United Arab Emirates</li><li style="font-family: Inter; font-size: 14px;">New Zealand</li><li style="font-family: Inter; font-size: 14px;">Hong Kong</li><li style="font-family: Inter; font-size: 14px;">Switzerland</li><li style="font-family: Inter; font-size: 14px;">Norway</li><li style="font-family: Inter; font-size: 14px;">Greenland</li><li style="font-family: Inter; font-size: 14px;">Iceland</li><li style="font-family: Inter; font-size: 14px;">Gibraltar</li></ul>Important delivery information<ul type="disc"><li style="font-family: Inter; font-size: 14px;">We&#x2019;re unable to ship to PO Boxes.</li><li style="font-family: Inter; font-size: 14px;">We also do not ship to BFPO, APO, FPO or DPO addresses.</li></ul>If your country isn&#x2019;t listed, shipping is not available at this time. Our support team can confirm delivery options if you&#x2019;re unsure before ordering.

Where do you ship?

💷 UK: FREE for orders £40+, £3.99 for orders under £40

<div data-block="true" data-editor="dhoqk" data-offset-key="6f58s-0-0" id="isPasted">Order processing<ul type="disc"><li style="font-size: 14px; font-family: Inter;">Orders are processed and dispatched within 1 to 2 business days.</li><li style="font-size: 14px; font-family: Inter;">Bank holidays are not included.</li></ul>UK shipping optionsRoyal Mail Tracked 24<ul type="disc"><li style="font-size: 14px; font-family: Inter;">Delivery aim: 1 to 2 business days</li><li style="font-size: 14px; font-family: Inter;">&#xA3;1.99 for orders &#xA3;40+</li><li style="font-size: 14px; font-family: Inter;">&#xA3;4.99 for orders under &#xA3;40</li><li style="font-size: 14px; font-family: Inter;">Orders need to be &#xA3;40+ once all discounts, offers, reward points and gift cards have been added to qualify for free shipping</li></ul>Royal Mail Tracked 48<ul type="disc"><li style="font-size: 14px; font-family: Inter;">Delivery: 2 to 3 business days</li><li style="font-size: 14px; font-family: Inter;">Free for orders &#xA3;40+</li><li style="font-size: 14px; font-family: Inter;">&#xA3;3.99 for orders under &#xA3;40</li><li style="font-size: 14px; font-family: Inter;">Orders need to be &#xA3;40+ once all discounts, offers, reward points and gift cards have been added to qualify for free shipping</li></ul>DPD Next Day Delivery<ul type="disc"><li style="font-size: 14px; font-family: Inter;">&#xA3;2.49 for orders &#xA3;40+</li><li style="font-size: 14px; font-family: Inter;">&#xA3;5.49 for orders under &#xA3;40</li></ul>Channel Islands<ul type="disc"><li style="font-size: 14px; font-family: Inter;">Please allow 3 to 4 business days for delivery.</li></ul>Important UK delivery notes<ul type="disc"><li style="font-size: 14px; font-family: Inter;">Order before 1pm for same day dispatch.</li><li style="font-size: 14px; font-family: Inter;">Next day delivery is an aim, not a guarantee.</li><li style="font-size: 14px; font-family: Inter;">BioRefills are not eligible for next day delivery.</li><li style="font-size: 14px; font-family: Inter;">If you add post purchase items that take your order over &#xA3;40, the original shipping fee still applies.</li></ul>International shipping<ul type="disc"><li style="font-size: 14px; font-family: Inter;">Dispatch: 1 to 2 business days</li><li style="font-size: 14px; font-family: Inter;">Delivery time: 5 to 7 business days</li></ul>Flat rates by destination<ul type="disc"><li style="font-size: 14px; font-family: Inter;">EU countries: &#xA3;10</li><li style="font-size: 14px; font-family: Inter;">USA: &#xA3;10</li><li style="font-size: 14px; font-family: Inter;">Canada: &#xA3;12</li><li style="font-size: 14px; font-family: Inter;">Australia: &#xA3;15</li><li style="font-size: 14px; font-family: Inter;">New Zealand: &#xA3;20</li><li style="font-size: 14px; font-family: Inter;">UAE: &#xA3;15</li><li style="font-size: 14px; font-family: Inter;">Hong Kong: &#xA3;15</li><li style="font-size: 14px; font-family: Inter;">Switzerland: &#xA3;15</li><li style="font-size: 14px; font-family: Inter;">Norway: &#xA3;10</li><li style="font-size: 14px; font-family: Inter;">Greenland: &#xA3;20</li><li style="font-size: 14px; font-family: Inter;">Iceland: &#xA3;20</li><li style="font-size: 14px; font-family: Inter;">Gibraltar: &#xA3;20</li></ul>International delivery notes<ul type="disc"><li style="font-size: 14px; font-family: Inter;">Shipping costs are converted to your local currency at checkout.</li><li style="font-size: 14px; font-family: Inter;">International orders over 2kg ship via Pro Carrier with a 5 to 7 business day delivery timeframe.</li></ul></div>

Shipping times, rates and dispatch

<div data-block="true" data-editor="dhoqk" data-offset-key="6f58s-0-0" id="isPasted" style="box-sizing: border-box; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; background-color: rgb(255, 255, 255);">EU orders<ul type="disc"><li style="font-size: 14px; font-family: Inter;">No import taxes for EU deliveries. We cover any import fees within the EU.</li><li style="font-size: 14px; font-family: Inter;">If you&#x2019;re asked to pay a tax or fee, contact our support team and we&#x2019;ll help resolve it.</li></ul>Non EU international orders<ul type="disc"><li style="font-size: 14px; font-family: Inter;">For non EU countries, including non EU European destinations, import taxes and customs duties may apply.</li><li style="font-size: 14px; font-family: Inter;">These fees are set by local authorities and are the customer&#x2019;s responsibility.</li></ul>Any order outside the UK<ul type="disc"><li style="font-size: 14px; font-family: Inter;">Any order leaving the UK may be subject to:<ul type="circle" style="font-size: initial; font-family: initial;"><li style="font-size: 14px; font-family: Inter;">Customs clearance or inspection</li><li style="font-size: 14px; font-family: Inter;">Processing or declaration charges</li></ul></li><li style="font-size: 14px; font-family: Inter;">These charges are determined by customs in the destination country and are outside of WildMint&#x2019;s control.</li></ul>Customs documentation<ul type="disc"><li style="font-size: 14px; font-family: Inter;">Customs may request additional documents, such as:<ul type="circle" style="font-size: initial; font-family: initial;"><li style="font-size: 14px; font-family: Inter;">Proof of purchase</li><li style="font-size: 14px; font-family: Inter;">Proof of ID</li></ul></li><li style="font-size: 14px; font-family: Inter;">Providing these documents is the customer&#x2019;s responsibility and helps avoid delays or returns.</li></ul>Refused or returned deliveries<ul type="disc"><li style="font-size: 14px; font-family: Inter;">If an order is refused due to unpaid import fees or other custom fees:<ul type="circle" style="font-size: initial; font-family: initial;"><li style="font-size: 14px; font-family: Inter;">A refund will be issued minus the shipping fee</li><li style="font-size: 14px; font-family: Inter;">A restocking fee of 30% of the order value will be deducted</li></ul></li></ul></div>

Import taxes, customs fees and international deliveries

Once your order has been dispatched, you will receive a shipping confirmation email that will contain full tracking details so you can track your delivery 🔍

<div data-block="true" data-editor="7ldmm" data-offset-key="b504c-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">After dispatch<ul type="disc"><li style="font-size: 14px; font-family: Inter;">Once your order is dispatched, you&#x2019;ll receive a shipping confirmation email with full tracking details.</li></ul>Other ways to track<ul type="disc"><li style="font-size: 14px; font-family: Inter;">You can also track your order through our live chat.</li></ul>If you haven&#x2019;t received your shipping email<ul type="disc"><li style="font-size: 14px; font-family: Inter;">If it&#x2019;s been over 2 business days since you placed your order, contact our support team via live chat.</li><li style="font-size: 14px; font-family: Inter;">Your order may already be on its way, and there could be a typo in the email address entered at checkout.</li><li style="font-size: 14px; font-family: Inter;">We can check your order status and resend your tracking details if needed &#x1F49A;</li></ul></div>

How do I track my delivery?

Once an order is completed and processed, we can’t update the delivery address 🚚

Address changes after the order has been processed<ul type="disc"><li style="font-family: Inter; font-size: 14px;">Once an order is completed and processed, we can&#x2019;t update the delivery address.</li><li style="font-family: Inter; font-size: 14px;">This also applies to&#xA0;subscription orders.</li></ul>When changes may be possible<ul type="disc"><li style="font-family: Inter; font-size: 14px;">If you contact us via live chat or email during UK business hours 8:30 to 4:30, Monday to Friday and your order has not yet been processed, we may be able to help.</li><li style="font-family: Inter; font-size: 14px;">Orders containing BioRefills cannot have the address changed, even if they are not yet processed.</li></ul>If we can&#x2019;t update the address<ul type="disc"><li style="font-family: Inter; font-size: 14px;">You can contact the courier directly using your tracking link to request delivery options where available.</li></ul>Before placing your order<ul type="disc"><li style="font-family: Inter; font-size: 14px;">Please double check your delivery details at checkout to avoid delays or delivery issues.</li></ul> Due to our quick order processing system, we&apos;re unable to update the address once an order has been completed and processed. This includes subscription orders.However, if you contact our support team via live chat during UK business hours (8:30-4:30, Monday-Friday)&#xA0;and your order hasn&#x2019;t been processed yet, we&#x2019;ll try our best to help!&#xA0;Please note, we cannot change the address on orders containing BioRefills &#x1F331;We ask that you please double-check your details before placing your order &#x1F64F;.If we cannot amend the address, you can contact the courier for further help&#xA0;&#x1F49A;&#xA0;

Can I change my delivery address after ordering?

We only accept orders in English 🇬🇧

<ul><li id="isPasted">We only accept orders in English. Orders in other languages have a higher risk of being lost in transit.</li><li>WildMint is not liable for any issues or delivery complications caused by orders placed in languages other than English.</li><li>&#xB7;When placing your order, please enter your name and address in English only to ensure smooth delivery.</li></ul>

Can I place an order in a language other than English?

Still need help? Please get in touch using our live chat feature on the left, or send us a message and we get back to you as soon as possible!

WildMint Cosmetics

🚛 Delivery

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