Shipping times, rates and dispatchUpdated 15 days ago

Order processing

• Orders are typically processed and dispatched within 1 to 2 business days. Occasionally, orders may take longer to dispatch than usual. This can happen when we experience staff shortages, delays in restocking, or an unexpected surge in orders. 
• Bank holidays are not included in dispatch times.

UK shipping options

Royal Mail Tracked 24

• Delivery aim: 1 to 2 business days
• £1.99 for orders £40+
• £4.99 for orders under £40
• Orders need to be £40+ once all discounts, offers, reward points and gift cards have been added to qualify for £1.99 shipping

Royal Mail Tracked 48

• Delivery aim: 2 to 3 business days
• Free for orders £40+
• £3.99 for orders under £40
• Orders need to be £40+ once all discounts, offers, reward points and gift cards have been added to qualify for free shipping

DPD Next Day Delivery

• £2.49 for orders £40+
• £5.49 for orders under £40

Next day delivery notes:

• Order before 1pm for same day dispatch.
• Next day delivery is an aim, not a guarantee.
• BioRefills are not eligible for next day delivery.
• If you add post purchase items that take your order over £40, the original shipping fee still applies.

Channel Islands

• Please allow 3 to 4 business days for delivery.

International shipping (including Southern Ireland)

• Dispatch: 1 to 2 business days
• Delivery aim: 5 to 10 business days

Flat rates by destination

• EU countries: £10
• USA: $5.95 USD
• Canada: £12
• Australia: £15
• New Zealand: £20
• UAE: £15
• Hong Kong: £15
• Switzerland: £15
• Norway: £10
• Greenland: £20
• Iceland: £20
• Gibraltar: £20

International delivery notes

• Shipping costs are converted to your local currency at checkout.
• International orders over 2kg ship via Pro Carrier with a 5 to 7 business day delivery timeframe.
• Southern Ireland orders are sent with Pro Carrier.