If you're not happy with a product after giving it a fair chance, we offer a 60-day money-back guarantee 💷

<div data-block="true" data-editor="7ldmm" data-offset-key="5e38f-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-block="true" data-editor="7ldmm" data-offset-key="b504c-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><p id="isPasted"><span style="font-size: 14px;"><span style="font-family: Inter;">If you&apos;re not happy with a product after giving it a fair chance, we offer a 60-day* money-back guarantee </span><span class="fr-emoticon fr-deletable" style="font-family: Inter;">&#x1F4B7;</span><span style="font-family: Inter;">. You don&apos;t need to return the items - just contact us via live chat or email <a class="fr-green" rel="noopener"><strong>hello@wildmintcosmetics.com</strong></a> within 60 days of <strong>receiving</strong> your order.</span></span></p><p><span style="font-size: 14px;"><span style="font-family: Inter;">Our 60 day money back guarantee applies to orders placed&#xA0;via Amazon too.</span></span></p><p><span style="font-size: 14px; font-family: Inter;">We&#x2019;re here to offer tips and advice anytime during those 60 days to help you get the most from our products, please do not hesitate to reach out to us&#xA0;&#x1F49A;</span></p><p><span style="font-size: 14px;"><span style="font-family: Inter;">It may take a few weeks for your skin to adjust to a new routine, especially with natural ingredients </span><span class="fr-emoticon fr-deletable" style="font-family: Inter;">&#x1F33F;</span><span style="font-family: Inter;"> </span><span class="fr-emoticon fr-deletable" style="font-family: Inter;">&#x1F349;</span><span style="font-family: Inter;"> </span><span class="fr-emoticon fr-deletable" style="font-family: Inter;">&#x1F34D;</span><span style="font-family: Inter;">. For the best results, we suggest using our products consistently for up to 60 days. If you bought multiple items, </span></span><span style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 14px; font-family: Inter;">we recommend introducing each product one by one or carrying out an elimination routine to determine if every product purchased is suitable for you.</span></span></p><p style="line-height: 1.15;"><span style="font-size: 14px; font-family: Inter;">Please note:</span></p><ul><li style="font-size: 12px;">*For TikTok orders, you have 30 days to request a refund through TikTok.</li><li style="font-size: 12px;">Money back guarantee refunds do not cover delivery charges.</li><li style="font-size: 12px; font-weight: bold;"><strong>If you purchase more than 1 of the same product or kit, only one is&#xA0;eligible for a refund. The rest are not refundable under the guarantee. For example, if you purchase 3 Calm Balm&apos;s, only 1 is refundable under the money back guarantee.</strong></li><li style="font-size: 12px;">The maximum refund per customer is &#xA3;75 over a 365-day period.</li><li style="font-size: 12px;">To qualify for a refund, you need to contact us within 60 days of <em>receiving</em> your order.</li><li style="font-size: 12px;">The money back guarantee cannot be applied to any free products.</li><li style="font-size: 12px; font-weight: bold;"><strong>For all orders purchased as Christmas presents in the Green Friday sale, our 60 day money back guarantee will be extended, giving the recipient 60 days from the 25th December to use the products and still claim your money back.<br></strong></li></ul></div></div>

60 day money back guarantee

Due to our quick order processing system, we're unable to cancel or amend orders once they're completed and processed 💚

<div data-block="true" data-editor="fncvi" data-offset-key="c5gmb-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><p id="isPasted"><span style="font-family: Inter; font-size: 14px;">Due to our quick order processing system, we&apos;re unable to cancel or amend orders once they&apos;re completed and processed. This includes subscription orders.</span></p><p><span style="font-family: Inter; font-size: 14px;">However, if you contact our support team via live chat during UK business hours <span style="font-family: Inter; font-size: 14px;" id="isPasted">(9am-5pm, Monday-Friday) </span>and your order hasn&#x2019;t been processed yet, we&#x2019;ll try our best to help!&#xA0;</span><span style="font-family: Inter; font-size: 14px;">Please note, o<span style="font-family: Inter; font-size: 14px;" id="isPasted">rders containing BioRefills can&#x2019;t be cancelled or amended &#x1F331;</span></span></p><p id="isPasted"><span style="font-family: Inter; font-size: 14px;">We ask that you please double-check your details before placing your order &#x1F64F;.</span></p><p><span style="font-family: Inter; font-size: 14px;">If we can&#x2019;t cancel your order, you are welcome to <a class="fr-green" href="https://www.wildmintcosmetics.com/pages/help-center?hcUrl=%2Fen-GB%2Fnew-order-or-product-return-396035" rel="noopener noreferrer" target="_blank">return your order</a> within 14 days of receiving it (BioRefills cannot be returned) <span class="fr-emoticon fr-deletable">&#x1F49A;</span></span></p><p><br></p></div><div data-block="true" data-editor="fncvi" data-offset-key="7lm6f-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br></div>

Cancel or amend order

You’re welcome to return any new, unopened, and unused products within 14 days of receiving your order, (BioRefill's excluded*) 📦

<div data-block="true" data-editor="7ldmm" data-offset-key="b504c-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-block="true" data-editor="nk1b" data-offset-key="cg95l-0-0" id="isPasted"><div data-offset-key="cg95l-0-0"><span data-offset-key="cg95l-0-0"><span data-text="true">You&#x2019;re welcome to return any </span></span><span data-offset-key="cg95l-0-1"><span data-text="true"><strong>new, unopened, and unused</strong></span></span><span data-offset-key="cg95l-0-2"><span data-text="true"> products within </span></span><span data-offset-key="cg95l-0-3"><span data-text="true"><strong>14 days</strong></span></span><span data-offset-key="cg95l-0-4"><span data-text="true"> of receiving your order, </span></span><span data-offset-key="b504c-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">(BioRefills excluded*).&#xA0;<br><br>Please reach out to customer support via live chat and </span></span><span data-offset-key="b504c-2-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">we&apos;ll provide you with return address.</span></span></div><div data-block="true" data-editor="nk1b" data-offset-key="86a8s-0-0" id="isPasted"><div data-offset-key="86a8s-0-0"><span data-offset-key="86a8s-0-0"><span data-text="true" style="font-family: Inter; font-size: 14px;">Before posting your return, please send us a photo of either:</span></span></div></div><ul><li data-block="true" data-editor="nk1b" data-offset-key="chcq8-0-0" style="font-family: Inter; font-size: 14px;"><div data-offset-key="chcq8-0-0">The unopened parcel (example below)</div></li><li data-block="true" data-editor="nk1b" data-offset-key="9a4dv-0-0" style="font-family: Inter; font-size: 14px;"><div data-offset-key="9a4dv-0-0">&#xA0;Or, if the box has been opened, the unopened products inside (example below)</div><span data-offset-key="b504c-2-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><img src="https://attachments.gorgias.help/VvEzB7N0OG6beky0/hc/qgaXzxapvo7vDWOp/2025010814-df9f2f08-db2c-4229-9357-2ea949190695-474e1ee9-da6a-4995-91f6-e51e5ceaf1d1.png" style="width: 302px;" class="fr-fic fr-fil fr-dii"><img src="https://attachments.gorgias.help/VvEzB7N0OG6beky0/hc/qgaXzxapvo7vDWOp/2025010814-614a379c-505a-4930-9429-00c79c68af23-1ae57cca-88f9-4e7b-a15e-e736c8f0a8af.png" style="width: 204px;" class="fr-fic fr-fil fr-dii"></span></span></li></ul></div><div data-block="true" data-editor="dqlm1" data-offset-key="9ot30-0-0" id="isPasted"><div data-block="true" data-editor="nk1b" data-offset-key="91d0u-0-0" id="isPasted"><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><div data-offset-key="91d0u-0-0" style="line-height: 1;"><span data-offset-key="91d0u-0-0"><span data-text="true">Return Guidelines:</span></span></div></div><div data-block="true" data-editor="nk1b" data-offset-key="9f9nm-0-0"><div data-offset-key="9f9nm-0-0"><span data-offset-key="9f9nm-0-0"><span data-text="true"> &#x25AA;&#xFE0F; Use a </span></span><span data-offset-key="9f9nm-0-1"><span data-text="true"><strong>tracked service</strong></span></span><span data-offset-key="9f9nm-0-2"><span data-text="true"> to protect against lost parcels. </span></span><span data-offset-key="41l45-0-2"><span data-text="true">(If a non-tracked service is used and the order is lost in transit, WildMint cannot accept responsibility and no refund will be provided).</span></span></div></div><div data-block="true" data-editor="nk1b" data-offset-key="1nqq0-0-0"><div data-offset-key="1nqq0-0-0"><span data-offset-key="1nqq0-0-0"><span data-text="true"> &#x25AA;&#xFE0F; Return items in </span></span><span data-offset-key="1nqq0-0-1"><span data-text="true"><strong>original packaging</strong></span></span><span data-offset-key="1nqq0-0-2"><span data-text="true"> to avoid damage</span></span></div></div><div data-block="true" data-editor="nk1b" data-offset-key="cdige-0-0"><div data-offset-key="cdige-0-0"><span data-offset-key="cdige-0-0"><span data-text="true"> &#x25AA;&#xFE0F; Include your </span></span><span data-offset-key="cdige-0-1"><span data-text="true"><strong>name and order number</strong></span></span><span data-offset-key="cdige-0-2"><span data-text="true"> inside the parcel (if you have not opened the parcel, please write your name and order number on the outside of the box)</span></span></div></div><div data-block="true" data-editor="nk1b" data-offset-key="6v1nn-0-0"><div data-offset-key="6v1nn-0-0"><span data-offset-key="6v1nn-0-0"><span data-text="true"> &#x25AA;&#xFE0F; We can&#x2019;t accept returns on </span></span><span data-offset-key="6v1nn-0-1"><span data-text="true"><strong>opened, used products or BioRefills</strong></span></span></div></div><div data-block="true" data-editor="nk1b" data-offset-key="10h69-0-0"><div data-offset-key="10h69-0-0"><span data-offset-key="10h69-0-0"><span data-text="true">&#xA0;&#x25AA;&#xFE0F; Customers are responsible for return shipping costs</span></span></div><p><br><span data-offset-key="154jq-0-0"><span data-text="true" style="font-size: 14px;">The refund will be issued within </span></span><span data-offset-key="154jq-0-1"><span data-text="true" style="font-size: 14px;">30 days</span></span><span data-offset-key="154jq-0-2"><span data-text="true" style="font-size: 14px;"> of the return reaching our warehouse.</span></span></p></div></div></div><div data-block="true" data-editor="7ldmm" data-offset-key="c01tc-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-block="true" data-editor="nk1b" data-offset-key="2b2qa-0-0"><span data-offset-key="c01tc-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">If you have used the products, please refer to our<a class="fr-green fr-strong" href="https://www.wildmintcosmetics.com/pages/help-center?hcUrl=%252Fen-GB%252F60-day-money-back-guarantee-396036" target="_blank" rel="noopener noreferrer">&#xA0;60 day money back guarantee <span class="fr-emoticon fr-deletable">&#x1F4B7;</span></a><br><br>*</span></span><span data-offset-key="c01tc-0-1" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-style: italic;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">We are unable to accept any returns on our BioRefills. Due to the biodegradable nature of our refill pouches, they need to be decanted into glass jars/bottles within 5 days of receiving them <span class="fr-emoticon fr-deletable">&#x1F33F;</span> </span></span></div></div>

Returns

Still need help? Please get in touch using our live chat feature on the left, or send us a message and we get back to you as soon as possible!

✅ Money Back Guarantee, Cancellations & Returns

60 day money back guarantee

Cancel or amend order

Returns