If you're not happy with a product after giving it a fair chance, we offer a 60-day money-back guarantee 💷

<div data-block="true" data-editor="7ldmm" data-offset-key="5e38f-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-block="true" data-editor="7ldmm" data-offset-key="b504c-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><p id="isPasted"><span style="font-size: 14px;">If you&apos;re not happy with a product after giving it a fair chance, we offer a 60-day money-back guarantee <span class="fr-emoticon fr-deletable">&#x1F4B7;</span> . You don&apos;t need to return the items - just contact us via live chat or email <a class="fr-green" rel="noopener"><strong>hello@wildmintcosmetics.com</strong></a> within 60 days of receiving your order.</span></p><p><span style="font-size: 14px;">We&#x2019;re here to offer tips and advice anytime during those 60 days to help you get the most from our products, please do not hesitate to reach out to us&#xA0;&#x1F49A;</span></p><p><span style="font-size: 14px;">It may take a few weeks for your skin to adjust to a new routine, especially with natural ingredients <span class="fr-emoticon fr-deletable">&#x1F33F;</span> <span class="fr-emoticon fr-deletable">&#x1F349;</span> <span class="fr-emoticon fr-deletable">&#x1F34D;</span>. For the best results, we suggest using our products consistently for up to 60 days. If you bought multiple items,&#xA0;</span><span style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 14px; font-family: Inter;">we recommend introducing each product one by one or carrying out an elimination routine to determine if every product purchased is suitable for you.</span></span></p><p><span style="font-size: 14px;">Please note, refunds do not cover delivery charges and can only be claimed once per product or bundle. The maximum refund per customer is &#xA3;75 over a 365-day period.</span></p></div></div>

60 day money back guarantee

We cannot guarantee any order cancellations or amendments, but please reach out and we'll do our best to help you 💚

<div data-block="true" data-editor="fncvi" data-offset-key="c5gmb-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><p id="isPasted"><span style="font-family: Inter; font-size: 14px;">We process orders as soon as they&apos;re placed, so we can&apos;t guarantee cancellations or amendments (this includes subscription orders). But if you contact our support team via live chat and your order hasn&#x2019;t been processed yet, we&#x2019;ll try our best to help! &#x1F49A;</span></p><p><span style="font-family: Inter; font-size: 14px;">As a small team, we respond during UK office hours (9am-5pm, Monday-Friday) <span class="fr-emoticon fr-deletable">&#x1F4BB;</span>&#xA0;</span></p><p><span style="font-family: Inter; font-size: 14px;">Please double-check your details before you order &#x1F64F;. If we can&#x2019;t cancel your order, you are welcome to&#xA0;</span><span style="font-family: Inter; font-size: 14px;"><a class="fr-green" href="https://www.wildmintcosmetics.com/pages/help-center?hcUrl=%2Fen-GB%2Fnew-order-or-product-return-396035" rel="noopener noreferrer" target="_blank">return your order</a></span><span style="font-family: Inter; font-size: 14px;">&#xA0;within 14 days of receiving it (BioRefills cannot be returned).</span></p><p><span style="font-family: Inter; font-size: 14px;">Orders containing BioRefills can&#x2019;t be cancelled or amended &#x1F331;</span></p></div><div data-block="true" data-editor="fncvi" data-offset-key="7lm6f-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br></div>

Cancel or amend order

You are welcome to return any new, unopened and unused products for a refund within 14 days of delivery (BioRefill's excluded) 📦

<div data-block="true" data-editor="7ldmm" data-offset-key="b504c-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="b504c-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="b504c-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">You are welcome to return any new, unopened and unused products for a refund within 14 days of delivery (BioRefill&apos;s excluded*).&#xA0;<br>Please reach out to customer support via live chat and&#xA0;</span></span><span data-offset-key="b504c-2-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">we&apos;ll provide you with return details. Please send us a photo of the new, unopened order or items before returning, like this:</span></span></div><p><br></p><p><span data-offset-key="b504c-2-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><img src="https://attachments.gorgias.help/VvEzB7N0OG6beky0/hc/qgaXzxapvo7vDWOp/2025010814-df9f2f08-db2c-4229-9357-2ea949190695-474e1ee9-da6a-4995-91f6-e51e5ceaf1d1.png" style="width: 302px;" class="fr-fic fr-fil fr-dii"><img src="https://attachments.gorgias.help/VvEzB7N0OG6beky0/hc/qgaXzxapvo7vDWOp/2025010814-614a379c-505a-4930-9429-00c79c68af23-1ae57cca-88f9-4e7b-a15e-e736c8f0a8af.png" style="width: 204px;" class="fr-fic fr-fil fr-dii"></span></span></p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><div data-block="true" data-editor="dqlm1" data-offset-key="9ot30-0-0" id="isPasted"><div data-offset-key="9ot30-0-0"><br></div><div data-offset-key="9ot30-0-0"><span data-offset-key="9ot30-0-0"><span data-text="true">&#x25AA;&#xFE0F; Please use a tracked service in case the order is lost in transit by the courier.&#xA0;</span></span></div></div><div data-block="true" data-editor="dqlm1" data-offset-key="elpdh-0-0"><div data-offset-key="elpdh-0-0"><span data-offset-key="elpdh-0-0"><span data-text="true">&#x25AA;&#xFE0F;We recommend returning the product/order in the original packaging to avoid breakages in transit. &#x25AA;&#xFE0F;Please ensure your name and order number is included inside the parcel (if you have not opened the box, the information will still be inside) so our warehouse team can identify who the return belongs to.</span></span></div><div id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div><div><span style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 14px; font-family: Inter;">&#x25AA;&#xFE0F; The customer is responsible for returning the package and the associated costs - we are unable to refund return postage costs. We are also unable to cover the cost of any import taxes.</span></span></div></div></div><p><br></p></div></div><div data-block="true" data-editor="7ldmm" data-offset-key="c01tc-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="c01tc-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="c01tc-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span class="fr-emoticon fr-deletable">Once our warehouse checks in the returned order, the refund will be issued &#x2705;</span>. This can take up to 30 days from when the order is received.<br><br>If you have used the products, please refer to our<a class="fr-green" href="https://www.wildmintcosmetics.com/pages/help-center?hcUrl=%2Fen-GB%2F60-day-money-back-guarantee-396036">&#xA0;60 day money back guarantee <span class="fr-emoticon fr-deletable">&#x1F4B7;</span></a><br><br>*</span></span><span data-offset-key="c01tc-0-1" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-style: italic;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">We are unable to accept any returns on our BioRefills. Due to the biodegradable nature of our refill pouches, they need to be decanted into glass jars/bottles within 5 days of receiving them <span class="fr-emoticon fr-deletable">&#x1F33F;</span>&#xA0;</span></span></div></div>

Unused order or product return

Still need help? Please get in touch using our live chat feature on the left, or send us a message and we get back to you as soon as possible!

WildMint Cosmetics

✅ Money Back Guarantee, Cancellations & Returns

Where we ship

Shipping and delivery time

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Track order

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Viva Vibe SPF 30

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Calm Balm

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♻️ Packaging