We encourage you to check your tracking link (found in your shipping confirmation email) for delivery updates 📆

<div data-block="true" data-editor="bq1ul" data-offset-key="fqn8r-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-block="true" data-editor="973or" data-offset-key="4qd49-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div id="isPasted" style="box-sizing: border-box; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; background-color: rgb(255, 255, 255);"><ul type="disc" id="isPasted"><li style="font-family: Inter; font-size: 14px;">Please bear in mind, the&#xA0;delivery timeframe starts once Royal Mail receives your parcel, not when the order is placed.</li><li style="font-family: Inter; font-size: 14px;">You&#x2019;ll find your tracking link in your shipping confirmation email.</li></ul>If your delivery hasn&#x2019;t arrived yet:<ul type="disc"><li style="font-family: Inter; font-size: 14px;">Check the tracking found in your shipping confirmation email for the latest status.</li><li style="font-family: Inter; font-size: 14px;">If it&apos;s showing as delivered, your parcel may be:<ul type="circle" style="font-family: initial; font-size: initial;"><li style="font-family: Inter; font-size: 14px;">With a neighbour</li><li style="font-family: Inter; font-size: 14px;">Left in a safe place</li><li style="font-family: Inter; font-size: 14px;">Held at your local Royal Mail collection office</li></ul></li></ul>When to contact us:<ul type="disc"><li style="font-family: Inter; font-size: 14px;">If it&#x2019;s been over 5 business days with no tracking updates, please contact our support team via live chat.</li><li style="font-family: Inter; font-size: 14px;">We&#x2019;ll review your delivery and help resolve it promptly&#xA0;&#x1F697;</li></ul>We&#x2019;re here to help ensure your order arrives smoothly &#x1F49A;</div></div></div><div data-block="true" data-editor="bq1ul" data-offset-key="6vtcs-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> </div>

When will my dispatched order arrive?

Please reach out if you cannot locate your order with a neighbour or in a secure spot around your property🕵️‍♂️

Check nearby locations first<ul type="disc"><li style="font-family: Inter; font-size: 14px;">If your order shows as delivered but you cannot locate it, the courier may have:<ul type="circle" style="font-family: initial; font-size: initial;"><li style="font-family: Inter; font-size: 14px;">Left it with a neighbour</li><li style="font-family: Inter; font-size: 14px;">Placed it in a secure spot around your property</li><li style="font-family: Inter; font-size: 14px;">Taken it to your local collection office</li></ul></li></ul>Next steps<ul type="disc"><li style="font-family: Inter; font-size: 14px;">If you&#x2019;ve checked these locations and still cannot find your order, contact our support team via live chat.</li><li style="font-family: Inter; font-size: 14px;">We will investigate and help you further. &#x1F49A;</li></ul>

My order is marked as delivered, but I can’t find it

Please reach out to us and we will do all that we can to assist you with locating your package 📦

Possible causes<ul type="disc"><li style="font-family: Inter; font-size: 14px;">An incorrect address was entered at checkout</li><li style="font-family: Inter; font-size: 14px;">The address was not updated before dispatch</li><li style="font-family: Inter; font-size: 14px;">The courier may have delivered the order to the wrong address</li></ul>Next steps<ul type="disc"><li style="font-family: Inter; font-size: 14px;">If the courier has delivered your order to the wrong address, contact our support team via live chat.</li><li style="font-family: Inter; font-size: 14px;">We will do everything we can to help locate your order &#x1F4E6;</li></ul>

My order hasn’t arrived - could it be an address issue?

If has been more than 5 business days since your order was dispatched, please reach out to us and we can help further 😊

Stuck in transit<ul type="disc"><li>If your tracking link shows no updates for 5 days, contact our support team via live chat.</li><li>We will assist you further with your delivery &#x1F697;</li></ul>UK orders<ul type="disc"><li>If your order has been with Royal Mail or DPD for 10 days or more without delivery, contact us.</li><li>We will send a replacement order&#xA0;</li></ul>International orders<ul><li>If your order has been with the courier for 20 days or more without delivery, contact us.</li><li id="isPasted">We will send a replacement order &#x1F49A;</li></ul>

My tracking hasn’t updated / my order may be lost

Please contact us via live chat with your order number and the correct address and we will send you a replacement 🎁

Why orders may be returned<ul type="disc"><li style="font-family: Inter; font-size: 14px;">An incorrect or incomplete address</li><li style="font-family: Inter; font-size: 14px;">The parcel was not collected in time</li><li style="font-family: Inter; font-size: 14px;">Another delivery issue outside of our control</li></ul>Next steps<ul type="disc"><li style="font-family: Inter; font-size: 14px;">Contact our support team via live chat with:<ul type="circle" style="font-family: initial; font-size: initial;"><li style="font-family: Inter; font-size: 14px;">Your order number</li><li style="font-family: Inter; font-size: 14px;">The correct delivery address</li><li style="font-family: Inter; font-size: 14px;">Any other relevant details</li></ul></li><li style="font-family: Inter; font-size: 14px;">Once confirmed, we&#x2019;ll arrange a replacement order&#xA0;&#x1F49A;</li></ul>Reshipping outside the UK<ul type="disc"><li style="font-family: Inter; font-size: 14px;">If the return was due to an incorrect or incomplete address being provided, or not collected in time, the shipping fee for the new delivery is the customer&#x2019;s responsibility.</li></ul>

My order was returned to WildMint. What happens next?

Still need help? Please get in touch using our live chat feature on the left, or send us a message and we get back to you as soon as possible!

WildMint Cosmetics

🚚 Delivery Issue

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