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WildMint Cosmetics

<div data-block="true" data-editor="bq1ul" data-offset-key="fqn8r-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-block="true" data-editor="973or" data-offset-key="4qd49-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div id="isPasted" style="box-sizing: border-box; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; background-color: rgb(255, 255, 255);"><ul type="disc" id="isPasted"><li style="font-family: Inter; font-size: 14px;">The<strong>&#xA0;</strong>delivery timeframe starts once Royal Mail receives your parcel.</li><li style="font-family: Inter; font-size: 14px;">You&#x2019;ll find your tracking link in your shipping confirmation email.</li></ul><p><span style="font-family: Inter; font-size: 14px;"><strong>If your delivery hasn&#x2019;t arrived yet:</strong></span></p><ul type="disc"><li style="font-family: Inter; font-size: 14px;">Check the tracking link found in your shipping confirmation email for the latest updates.</li><li style="font-family: Inter; font-size: 14px;">If it&apos;s showing as delivered, your parcel may be:<ul type="circle" style="font-family: initial; font-size: initial;"><li style="font-family: Inter; font-size: 14px;">With a neighbour</li><li style="font-family: Inter; font-size: 14px;">Left in a safe place</li><li style="font-family: Inter; font-size: 14px;">Held at your local Royal Mail collection office</li></ul></li></ul><p><span style="font-family: Inter; font-size: 14px;"><strong>When to contact us:</strong></span></p><ul type="disc"><li style="font-family: Inter; font-size: 14px;">If it&#x2019;s been <strong>over 5 business days</strong> with <strong>no tracking updates</strong>, please contact our support team via live chat or email hello@wildmintcosmetics.com.</li><li style="font-family: Inter; font-size: 14px;">We&#x2019;ll review your delivery and help resolve it &#x1F697;</li></ul><p><span style="font-size: 14px;"><span style="font-family: Inter;">We&#x2019;re here to help ensure your order arrives smoothly </span><span style="font-family: Inter;" id="isPasted">&#x1F49A;</span></span></p></div></div></div><div data-block="true" data-editor="bq1ul" data-offset-key="6vtcs-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br></div>

We encourage you to check your tracking link (found in your shipping confirmation email) for delivery updates 📆

When will my dispatched order arrive?

🚚 Delivery Issue

Where do you ship?

Shipping times, rates and dispatch

Import taxes, customs fees and international deliveries

How do I track my delivery?

Can I change my delivery address after ordering?

Can I place an order in a language other than English?

🚛 Delivery

60-Day Money-Back Guarantee

Can I cancel or amend my order?

How do I return a product?

✅ Money Back Guarantee, Cancellations & Returns

What if my order arrives damaged?

What if I am missing an item or I received the wrong one?

I haven’t received my order confirmation email

I ordered the wrong product or bundle - what can I do?

What should I do if my pump or pipette is faulty?

📦 Order Issue

My order is marked as delivered, but I can’t find it

My order hasn’t arrived - could it be an address issue?

My tracking hasn’t updated / my order may be lost

My order was returned to WildMint. What happens next?

Are WildMint products suitable for everyone?

Are WildMint products cruelty-free and vegan?

Are WildMint products safe during pregnancy and breastfeeding?

Where are WildMint products made?

Why does my product look underfilled?

Why am I experiencing breakouts after switching to WildMint skincare?

BioRefills FAQ

Ingredients & Allergies

Colour, scent and consistency variations

Are WildMint products organic?

Haircare FAQ's

How long do your products last?

Intimate Care FAQ's

WildMint Skincare Product Guide

Calm Balm FAQ's

Where can I buy WildMint products?

How to Use WildMint Products

Do you offer wholesale or redistribution?

How do I patch test new products?

Fungal Freedom FAQs

When will I see results?

Stock updates

Are WildMint products non-comedogenic?

Why are the products in my bundle are running out at different times?

Are your products fragrance-free?

5 Step Clear Skin Kit – Tips for Oily or Dry Skin

Product Requests & Feedback

Calm Skin-Relief Kit

SPF50

🧴 Product Information

What payment methods do you accept?

How do I view prices in my local currency?

Why is my payment not going through?

Why isn’t Klarna working for me?

💳 Payments and Billing

Purchasing and using a gift card

Discounts, Sales and Offers

WildMint Rewards

🤑 Discounts, Offers, Rewards and Gift Cards

Account creation

Viewing & changing account details

Submit a review or provide feedback

Problem signing in

Collaborations

WildMint Ambassador Programme

💚 WildMint Account

How do WildMint subscriptions work?

Edit, skip, pause and cancel subscription

Changing personal details on subscriptions

Can I buy a subscription as a gift?

Are there any fees for skipping or cancelling my subscription?

When will I be billed for my subscription?

Can I earn and spend reward points with my subscription purchases?

Can I apply an additional discount to my subscription order?

Can my subscription be every 4/5/6 months or longer?

What payment methods can I use?

What will happen if one of my subscription items is on sale?

How do I know when my subscription will be processed and dispatched?

Order confirmation email received but no order placed

🔄 Subscriptions

What packaging do WildMint use?

Switching from glass bottles to jars

Sample and trial sizes

Amending bundles/kits

Price of refills v glass bottles

Returning, recycling, re-using empty bottles and jars

Travel sizes

♻️ Packaging

When will my dispatched order arrive?Updated 3 days ago