We accept payment using any major credit or debit card, PayPal, Klarna and Apple Pay 💳

We accept the following secure payment options at checkout:&#x2022; Visa &#x2022; Mastercard &#x2022; American Express &#x2022; PayPal &#x2022; Klarna &#x2022; Apple PayWe&#x2019;re unable to accept:&#x2022; Money orders &#xA0;&#x2022; Cash on delivery &#xA0;&#x2022; Cheques &#xA0;&#x2022; E-checksIf you have any trouble at checkout, please contact our support team and we&#x2019;ll be happy to help.

What payment methods do you accept?

All prices can be viewed on our main website under each product and bundle 💸

All product and bundle prices are shown on each product page on our website.To view pricing and pay in your local currency:&#x2022; Open the menu &#x2022; Select the country selector &#xA0;&#x2022; Choose your locationYour prices will then update automatically at checkout.If your currency isn&#x2019;t showing correctly, please contact our support team for help.

How do I view prices in my local currency?

We kindly request that you check with your card issuer first for further details before attempting to place your order again 💳

If your payment is failing, please check:&#x2022; Your billing details match your card exactly &#xA0;&#x2022; The security code is correct &#xA0;&#x2022; The billing address is entered correctly &#xA0;&#x2022; Your card has not expiredFor subscription orders, you can update your shipping address and payment method in your account. Please refer to our <a href="https://www.loom.com/embed/73d48458fa2e4674b9362bfaff83f017?sid=e8210014-fd36-45e8-9f36-a4a750c0fbd0" target="_blank" rel="noopener noreferrer" class="fr-green">step by step video guide</a> for help.If all details are correct, your card issuer may be declining the payment. We&#x2019;re not given the reason, so we recommend contacting your bank directly before trying again.Still having trouble? Please contact us via live chat and we&#x2019;ll be happy to help &#x1F49A;&#xA0;

Why is my payment not going through?

If you have not done so already, please try placing the order via the Klarna app 🤳

<div data-block="true" data-editor="afc1t" data-offset-key="a6sud-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Klarna approval is based on your individual details, so it won&#x2019;t be available for every customer.If your payment isn&#x2019;t going through, please try:&#x2022; Placing your order directly through the Klarna app &#x1F4F1; &#x2022; Using a different web browser &#x2022; Clearing your browser cache and trying againIf Klarna is still unavailable, you may need to use an alternative payment method at checkout.For further help, feel free to contact our support team &#x1F49A;</div><div data-block="true" data-editor="afc1t" data-offset-key="1n0lm-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> </div>

Why isn’t Klarna working for me?

Still need help? Please get in touch using our live chat feature on the left, or send us a message and we get back to you as soon as possible!

WildMint Cosmetics

💳 Payments and Billing

Where do you ship?

Shipping times, rates and dispatch

Import taxes, customs fees and international deliveries

How do I track my delivery?

Can I change my delivery address after ordering?

Can I place an order in a language other than English?

🚛 Delivery

60-Day Money-Back Guarantee

Can I cancel or amend my order?

How do I return a product?

✅ Money Back Guarantee, Cancellations & Returns

What if my order arrives damaged?

What if I received the wrong item or something is missing?

I haven’t received my order confirmation email

I ordered the wrong product or bundle - what can I do?

What should I do if my pump or pipette is faulty?

📦 Order Issue

When will my dispatched order arrive?

My order is marked as delivered, but I can’t find it

My order hasn’t arrived - could it be an address issue?

My tracking hasn’t updated / my order may be lost

My order was returned to WildMint. What happens next?

🚚 Delivery Issue

Are WildMint products suitable for everyone?

Are WildMint products cruelty-free and vegan?

Are WildMint products safe during pregnancy and breastfeeding?

Where are WildMint products made?

Why does my product look underfilled?

Why am I experiencing breakouts after switching to WildMint skincare?

BioRefills FAQ

Ingredients & Allergies

Colour, scent and consistency variations

Are WildMint products organic?

Haircare FAQ's

How long do your products last?

Viva Vibe SPF 30

Intimate Care FAQ's

WildMint Skincare Product Guide

Calm Balm FAQ's

Where can I buy WildMint products?

How to Use WildMint Products

Do you offer wholesale or redistribution?

How do I patch test new products?

Fungal Freedom FAQs

When will I see results?

Stock updates

Are WildMint products non-comedogenic?

Why are the products in my bundle are running out at different times?

Product recommendations

Are your products fragrance-free?

5 Step Clear Skin Kit – Tips for Oily or Dry Skin

Product Requests & Feedback

Calm Skin-Relief Kit

🧴 Product Information

Purchasing and using a gift card

Discounts and Offers

🤑 Discounts, Offers and Gift Cards

Account creation

Viewing & changing account details

Submit a review or provide feedback

WildMint Rewards

Problem signing in

Collaborations

WildMint Ambassador Programme

💚 WildMint Account

How do WildMint subscriptions work?

Edit, skip, pause and cancel subscription

Changing personal details on subscriptions

Can I buy a subscription as a gift?

Are there any fees for skipping or cancelling my subscription?

When will I be billed for my subscription?

Can I earn and spend reward points with my subscription purchases?

Can I apply an additional discount to my subscription order?

Can my subscription be every 4/5/6 months or longer?

What payment methods can I use?

What will happen if one of my subscription items is on sale?

How do I know when my subscription will be processed and dispatched?

Refills on subscription

Order confirmation email received but no order placed

🔄 Subscriptions

What packaging do WildMint use?

Switching from glass bottles to jars

Sample and trial sizes

Amending bundles/kits

Price of refills v glass bottles

Returning, recycling, re-using empty bottles and jars

Travel sizes

♻️ Packaging