What if I received the wrong item or something is missing?Updated a month ago

Possible errors

• Occasionally, mistakes happen during packing. We aim to get every order right and apologise for any inconvenience.

How to report

• Please send a clear photo of your delivery, showing all items received, via live chat within 14 days of receiving your order.
• We require this photo so our warehouse can identify the issue and process the correct product(s)Photo example

Next steps

• Once we receive your photo, we’ll take action immediately to resolve the issue and ensure you get the correct items.

Important note

• If you’ve ordered a mix of refills and glass products, they will arrive in separate deliveries.

💚 We’re committed to fixing any mistakes quickly and smoothly.