Unused order or product returnUpdated 2 months ago

You’re welcome to return any new, unopened, and unused products within 14 days of receiving your order, (BioRefill's excluded*). 

Please reach out to customer support via live chat and we'll provide you with return address.
Before posting your return, please send us a photo of either:
The unopened parcel (example below)
 Or, if the box has been opened, the unopened products inside (example below)






Return Guidelines:
 ▪️ Use a tracked service to protect against lost parcels. (If a non-tracked service is used and the order is lost in transit, WildMint cannot accept responsibility and no refund will be provided).
 ▪️ Return items in original packaging to avoid damage
 ▪️ Include your name and order number inside the parcel (if you have not opened the box, the information will still be inside)
 ▪️ We can’t accept returns on opened, used products or BioRefills
 ▪️ Customers are responsible for return shipping costs

We’ll issue a refund within 30 days once your return is received and checked.

If you have used the products, please refer to our 60 day money back guarantee 💷

*We are unable to accept any returns on our BioRefills. Due to the biodegradable nature of our refill pouches, they need to be decanted into glass jars/bottles within 5 days of receiving them 🌿 

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