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WildMint Cosmetics

<div data-block="true" data-editor="30un5" data-offset-key="cgj1d-0-0" id="isPasted"><div data-offset-key="cgj1d-0-0"><br></div><p><span style="font-family: Inter; font-size: 14px; color: rgb(0, 0, 0);">Our packing team works hard to pack every order correctly,&#xA0;</span><span style="font-family: Inter; font-size: 14px; color: rgb(0, 0, 0);">but sometimes mistakes happen, s</span><span data-offset-key="cgj1d-0-0"><span data-text="true" style="font-family: Inter; font-size: 14px; color: rgb(0, 0, 0);">orry for<span class="fr-img-caption fr-fic fr-dii fr-fir" style="width: 241px;"><span class="fr-img-wrap"><img src="https://attachments.gorgias.help/VvEzB7N0OG6beky0/hc/qgaXzxapvo7vDWOp/2025080712-119a3ad7-6dc5-4326-9e4a-c7f04b083f97-5826676e-55d4-4b09-9316-b370bf042d18.png" style="width: 241px;" class="fr-fic fr-dii fr-fir"><span class="fr-inner">Picture example</span></span></span> any inconvenience caused &#x1F61E;. We will make sure this is rectified for you!</span></span></p></div><div data-block="true" data-editor="30un5" data-offset-key="87bhm-0-0"><div data-offset-key="87bhm-0-0"><span data-offset-key="87bhm-0-0"><span data-text="true" style="font-family: Inter;"><span style="font-size: 14px; color: rgb(0, 0, 0);">Please reach out to customer support via live chat within 14 days of receiving your order and send us a picture of the products you have received.</span></span></span></div><p><span data-offset-key="1j9vn-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Inter; font-size: 14px; color: rgb(0, 0, 0);">Once we have this picture, we can send you the missing or correct product <span style="font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">&#x1F49A;</span></span></span></p><div data-block="true" data-editor="30un5" data-offset-key="1j9vn-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><p style="line-height: 1.15;"><span data-offset-key="1j9vn-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Inter; font-size: 14px; color: rgb(0, 0, 0);"><span style="font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;"><em>If you have ordered a mix of refills and glass products, they will be sent in separate deliveries.</em></span></span></span></p><p style="line-height: 1.15;"><br></p></div></div>

Please send us a picture of the products you have received, along with the picking list found in your order 🤳

Missing or incorrect product received

📦 Order Issue

Where we ship

Shipping times and prices

Import tax and custom clearance charges

Track order

Wrong address

Details entered different languages

🚛 Delivery

60 day money back guarantee

Cancel or amend order

Returns

✅ Money Back Guarantee, Cancellations & Returns

Damaged, broken or leaked products

Order confirmation email not received

I am not happy with the product(s)

Ordered the wrong product or bundle

Faulty or broken pump

I'm past my expected delivery date

My order has been delivered, but I cannot locate it

Order delivered to an incorrect address

My order is stuck or lost in transit

Order returned to WildMint

🚚 Delivery Issue

Suitable for my skin

Vegan & cruelty free

Pregnant or breastfeeding

Where our products are made

My product seems incomplete or has an air bubble

Breakout or reaction experienced

Refills

Ingredients

Colour, scent and consistency variations

Organic

Haircare

Shelf life, storage, size and how long our products last

Viva Vibe SPF 30

Lash serum discontinued

Intimate care

Difference between similar products

Calm Balm

Products available individually and exclusively online

Applying products

Wholesale and redistribution

Patch test

Fungal Freedom

When will I see results?

Stock updates

Non - Comedogenic?

Products running out at different times

Product recommendation

Are your products fragrance-free?

Oily or dry skin experienced with 5 Step Clear Skin kit

Product suggestions and ideas

Lash Booster mascara discontinued

New! Calm Skin-Relief Kit

🧴 Product Information

Payment methods

Prices and local currency

Payment declined

Klarna payment not working

💳 Payments and Billing

Purchasing and using a gift card

Discounts and Offers

🤑 Discounts, Offers and Gift Cards

Account creation

Viewing & changing account details

Submit a review or provide feedback

WildMint Rewards

Problem signing in

Collaborations

WildMint Ambassador Programme

💚 WildMint Account

How do WildMint subscriptions work?

Edit, skip, pause and cancel subscription

Changing personal details on subscriptions

Can I buy a subscription as a gift?

Are there any fees for skipping or cancelling my subscription?

When will I be billed for my subscription?

Can I earn and spend reward points with my subscription purchases?

Can I apply an additional discount to my subscription order?

Can my subscription be every 4/5/6 months or longer?

What payment methods can I use?

What will happen if one of my subscription items is on sale?

How do I know when my subscription will be processed and dispatched?

Refills on subscription

Order confirmation email received but no order placed

🔄 Subscriptions

What packaging do WildMint use?

Switching from glass bottles to jars

Sample and trial sizes

Amending bundles/kits

No seal, lid, cap

Price of refills v glass bottles

Returning, recycling, re-using empty bottles and jars

Travel sizes

♻️ Packaging

Missing or incorrect product receivedUpdated 2 months ago