Can I cancel or amend my order?Updated 4 days ago

Orders already processed

• Once an order is completed and processed, we cannot cancel or amend it.
• This includes subscription orders.

When changes may be possible

• Contact our support team via live chat during UK business hours (8:30am–4:30pm, Monday–Friday) and if your order has not yet been processed, we’ll do our best to help.
• Orders containing BioRefills cannot be cancelled or amended.
• Orders placed after 4pm on Friday or during the weekend cannot be cancelled or amended.

If cancellation isn’t possible

• You can return your order within 14 days of receiving it (BioRefills excluded).

Before placing your order

• Please double-check your details at checkout to avoid delays or issues.