BioRefills FAQUpdated 23 days ago

1. What refills do you sell?
We offer 100% biodegradable BioRefills for selected best-selling products. This range will continue to expand.

2. Why did I only receive part of my order?
Refills ship separately from glass products. They are made using a fill-on-demand process, so they may arrive in a separate delivery.

3. Are BioRefills available as a set or bundle?
BioRefills are sold individually. If you prefer a bundle, you can build your own bundle via subscription.

4. How do I use the refill pouch?

• Wash your existing glass jar or bottle and make sure it's dry before refilling
• Insert the foil spout fully into the bottle neck before pouring
• If needed, decant into a clean, dry glass jar instead

5. When should I decant my refill?
Please decant within 5 days of delivery. The pouch is biodegradable and may begin to break down if left longer.

6. How do I dispose of the refill?

• Rinse the inner pouch and compost it
• Recycle or compost the cardboard sleeve
• If composting isn’t possible, place both in general waste

7. The product isn’t dispensing properly. What should I do?

• Trim a little more from the spout
• Reposition the spout in the bottle
• Gently shake or tap the bottle to help the product settle

8. Can I take refills on a plane?
We recommend decanting before flying. Pressure and temperature changes may cause leaking.

9. Can I order refills on subscription?
Yes. Please ensure you can decant within 5 days of delivery. If not, pause, skip, or reschedule your subscription.